FREQUENTLY ASKED QUESTIONS

Shipping Information

We currently ship to the following countries: USA, Canada and Mexico. If you do not reside in any of the previously mentioned countries please send an email request, orlando@savageestilo.com, to have the product shipped to your location before you place the order and we will do everything in our power to make it happen. Unfortunately, we do not deliver to a handful of countries. 

Free shipping is available on eligible domestic (USA) orders during promotion periods. Free shipping is via ground transportation (USPS/UPS).

We take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (mugs and cell phone covers etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination. It can get a bit confusing, that’s why we’ve made these tables to help you out.

97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.

TO

BASIC

EXPEDITED

USA

3-5 business days via USPS

3-8 business days via FedEx SmartPost

1-3 business days via FedEx
Canada 5-10 business days without tracking 1-5 business days via FedEx
Australia 10-20 business days without tracking 1-5 business days via FedEx
International from USA 10-20 business days without tracking 1-5 business days via FedEx
International from Europe 5-10 business days to Europe 10-20 business days worldwide 1-5 business days via FedEx

Some products might be shipped separately

Each item we ship may have different delivery times. This is because some products are packaged and shipped separately. For example, we send our posters in super-durable tubes. Obviously, a canvas won’t fit in there.

BYDELIVERY TIMESTRACKING
USPS First-Class Mail3-5 business daysYes
This is ideal for lightweight packages and it’s the most affordable USPS service that we offer. Maximum weight is 13 oz – this amounts to 1 shirt or 1-2 posters.
USPS Priority Mail1-3 business daysYes
Shipping times for Priority Mail are typically quicker than First-Class.
FedEx Smart Post2-7 business daysYes
FedEx Smart Post is also ideal for lightweight packages, but has longer delivery times than USPS First-Class. Please note: final delivery for Smart Post is sent through USPS.
USPS ParcelSelect2-8 business daysYes
No information
FedEx Ground1-5 business daysYes
Ideal for sending heavy shipments (up to 150 lbs) to business addresses across the U.S.
FedEx 2 Day2 business daysYes
All FedEx expedited orders are automatically marked as priority in our system. As long as the items are in stock, we print and ship them as quickly as possible.
FedEx Standard OvernightNext business day – afternoonYes
All FedEx expedited orders are automatically marked as priority in our system. As long as the items are in stock, we print and ship them as quickly as possible.
DHL Expedited3-6 business daysYes
Similar to FedEx Smart Post, final delivery is completed by USPS.

At Savage Estilo, we are committed to ensuring your satisfaction. Customers may return your unused item within 21 days of the item’s delivery date for store credit or refund. The item must be in original, unwashed, and unused condition. Original shipping charges are not eligible for reimbursement. Items must be returned in the same condition as originally received. Any items received outside outside the 21 day window or in unsellable condition will not be accepted. 

If the customer sends back a non-returnable item, no credit will be issued for the return of the product.
The customer will be responsible for shipping charges going back to the customer.

Products returned as defective, but which after inspection, are found not to be defective are subject to a 20% handling charge.

We are not able to accept returns on damaged merchandise that was not inspected by the customer at the time of original delivery and not reported or claimed within 48 hours of receipt. If a customer signs for a delivery and does not report any damage to the shipping company or to us then it is the customer’s responsibility to file a claim with the shipping company to recoup any damages.

The customer will be responsible for shipping charges on returns going back to us. Initial shipping charge will not be refunded. 

Savage Estilo will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause.

In the rare cases that a parcel is marked as delivered by the courier, but the recipient reports they have yet to receive it – Savage Estilo would not cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to the recipient’s address.

In most instances, it is found that the delivery was made, but left in an unexpected location at a recipient’s address. Recipients should reach out to the courier and inquire if any additional details were left by the delivery person – e.g. “left under table on back porch.”

If you are unable to locate the package you will need to place a new manual order to have it reshipped. We’re not yet able to assist with filing claims with shipping carriers but hope to do so in the future!

Out of stock products will be automatically replaced with a close substitute at no additional charge if a substitute is available. If there is no alternative option you will not be able to order the product on-line.

Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 2 weeks after the estimated delivery date.

FedEx doesn’t ship to PO Boxes.

Printing Information

All shirts are printed on a digital printer using Direct to Garment (DTG) technology.  Our apparel is created with the latest in garment printing technology. In addition, our inks are water based and eco-friendly. This makes the feel much softer than traditional screen-printed shirts, but just as durable!

We use the latest DTG printing technology to offer a wide variety of printable garments and design color options at an affordable price. The DTG ink in this process is different from the ink screen printers use. Keep in mind that the original manufacturer’s care instructions don’t take into consideration the DTG printing process.

Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print.

In order for you to prolong the life of your custom print, we suggest following the care instructions below:

Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.

Sublimation apparel can be washed at any temperature setting without affecting quality. But we recommend washing with like colors, as the polyester fabric may make colors run. High temperatures during washing and drying may shrink the fabric.

Our apparel is created with the latest in garment printing technology. In addition, our inks are water based and eco-friendly. This makes the feel much softer than traditional screen-printed shirts, but just as durable.

We’re using CPSIA (Consumer Product Safety Improvement Act) compliant inks, which are required when printing on children’s wear 12 and below.

Our standard process is the Direct to Garment (DTG) method of printing. That means we can create photo quality prints, the amount of colors used doesn’t affect pricing, and there aren’t any order minimums.